Delivery
Delivery is FREE on orders over £40 and costs £3.95 for orders under £40.
Delivery lead time varies by item and timescale information is available on each product page, with next day delivery available on many items.
For most items, a signature will be required on delivery, with the exception of fabric and wallpaper samples.
Samples
Delivery of samples costs £2.50.
Samples arrive in 2-3 working days.
Made to measure items
Made to measure items will take longer due to the allowance of making time. The current lead time on made to measure items is 3-4 weeks.
Returns
Returns policy
We always recommend ordering samples of fabrics and wallpapers before placing an order. Please inspect your items when you receive them. For fabrics and wallpapers, please check you are happy prior to cutting or hanging. If your order arrives damaged or faulty please let us know within 48 hours of delivery.
You have 30 days after delivery to return an item to us if it is eligible for return. Items must be returned undamaged and in their original packaging.
You can see specific returns conditions for each product on individual product pages. The following is a general guide per product category:
- Wallpaper. Complete orders of wallpaper may be returned (except when made to order). We cannot accept returns of leftover rolls or part of an order, or any opened rolls.
- Fabric. Lengths of fabric are cut to order, and so are not returnable for lengths under 5 metres. For lengths over 5m we are able to accept returns of fabric, but this will be subject to a restocking fee of 25%.
- Made to measure items (curtains, blinds, cushions and headboards). These products are made to order, and therefore we are unable to accept returns. We cannot accept returns due to incorrect measurements supplied to us.
- Rugs, ready made cushions, bath, bedding, tableware and hand care items. Returns are allowed when undamaged and in original packaging.
How to return an item
Please email us with your order number and details of the items you would like to return. Please wait for confirmation from us before returning your items.
Goods are your responsibility until they reach our warehouse, so please make sure they are well packed. We recommend using a delivery service which requires a signature to ensure that you have proof of return. The cost of returning an item is at your expense.
Once we have received your returned items we will email you to confirm receipt, and confirm any refund due.
Once we have processed a refund we will confirm this to you by email. The exact timing of when you receive the refund depends on your card issuer, our payment providers will pass funds back to your card issuer within 1 working day, but it will then typically take a few more days before funds are allocated by your card issuer to your account. Typically, refunds take 3-5 days.